AI-Powered CX. Proven at Scale. Recognized by Frost & Sullivan.

AI-Powered CX. Recognized by Frost & Sullivan.

Transcom earned Frost & Sullivan’s 2026 recognition for transforming CX across Asia-Pacific and North America. We combine AI, people, and scalable delivery to drive smarter operations and lasting customer relationships.

Why this recognition matters.

Brands that lead are those that combine speed, personalization, and operational precision.

Frost & Sullivan recognized Transcom for doing exactly that, integrating AI across the entire CX lifecycle, from onboarding and service delivery to insight generation and continuous improvement.

The impact is clear: faster resolutions, lower cost-to-serve, and operations that scale with demand while maintaining quality and control.

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AI that delivers in real operations.

This recognition highlights Transcom’s leadership in AI-powered customer experience services, combining advanced automation with a people-centric delivery model to improve operational efficiency, scalability, and customer satisfaction. This is reinforced by an embedded CX Advisory capability that aligns AI deployment with operational readiness, workforce adoption, and measurable business outcomes.

Transcom has supported clients in improving CX performance, including:

15–20% reduction in handle time
93.4% CSAT
91.7% improvement in agent confidence
Global delivery at scale across Europe, Africa, South America, India, and the Philippines
56% AI adoption across client engagements

According to Frost & Sullivan.

"Transcom positions itself as a resilient and forward-looking CX partner capable of navigating complexity while delivering consistent business impact."

Sebastian Menutti

Industry Director, Frost & Sullivan

According to Frost & Sullivan.

"Transcom stands out in a competitive market through its distinctive blend of advanced AI and digital capabilities, a deeply people-centric culture, and the agility to support both emerging brands and global enterprises."

Sherrel Sonia Roche

Associate Director, Customer Experience Research, Frost & Sullivan

Recognition from Frost & Sullivan underscores Transcom’s leadership in using AI, automation, and data-driven insights to deliver consistent, high-quality customer experience.

We bring over 30 years of CX expertise, supporting global brands across 29 countries and 85+ locations in industries including retail, technology, financial services, healthcare, and more.

This recognition reflects the depth of operational expertise we bring to large-scale, high-pressure CX environments.

We have supported clients in improving CX outcomes, including:

15-20% reduction in handle time
93.4% CSAT
91.7% agent confidence improvement
Global delivery scale across Europe, Africa, South America, India and the Philippines
56% AI adoption across client engagements