Transcom named a Leader in QKS’s 2025 SPARK Matrix®

A new benchmark for intelligence-driven contact center excellence.

Ambitious brands need adaptable, intelligent CX partners that provide measurable business results far beyond cost. This entails harmonizing AI, analytics, and human expertise in real time. QKS’s SPARK Matrix™ provides a holistic evaluation of global CCOS providers based on rigorous quantitative data analysis and industry experts’ judgement. As per the latest Q4 2025 assessment, Transcom is positioned as a Top 4 Global Leader in the industry for its outstanding service innovation and performance impact on all dimensions.

The SPARK Matrix™ reveals Transcom’s position as one of CX’s Top 4 providers globally. This reflects our winning blend of:

Service delivery excellence: reliably providing outstanding partnership quality to our clients across diverse industries and regions worldwide. In this respect, our performance placed us in CX’s Top 3.
Customer impact: consistently delivering quantifiable, record results across outcomes including satisfaction, efficiency, and tangible ROI compared to competitors.

We’re proud to be at the forefront of CX partnership, harnessing top talent and technology and investing in innovation to keep clients in the lead for years to come.

Redefining CX’s future with value at its heart.

"Transcom is navigating the industry’s shift from traditional, cost-centric outsourcing to intelligence-driven operations. By combining human expertise with AI-enabled orchestration and real-time analytics, the company is evolving its delivery model toward greater adaptability and precision. This approach reflects a broader transformation across the BPO landscape, where value is increasingly defined by the ability to merge automation with human judgment to drive consistent, high-impact customer outcomes.”

Amandeep Singh Khanuja

Principal Analyst & Practice Director, QKS

Why Transcom stands out among global CCOS providers.

Our Leader position in the QKS SPARK Matrix™, consecutively for the last four years is a testament to Transcom's proven ability to combine bold, strategic innovation with smooth, successful execution that satisfies both clients and their customers. This stems from a CX-obsessed culture that flexes swiftly to meet market shifts while setting the pace of BPO’s evolution.

Behind the brilliance, you’ll find our unique:

Human + AI synergy: We fuse leading talent and bespoke tech seamlessly, harnessing human expertise and AI-powered tools - including sentiment intelligence, real-time analytics, and automation - for personalized, precise CX at scale.
Outcome-oriented, proven performance: Analysts recognize the strong customer impact delivered by our commitment to solutions that quantifiably drive not only efficiency but satisfaction, loyalty, and ROI.
Recognized future-readiness: Independent analysts validate Transcom's transformative impact on CX, surpassing legacy outsourcing with next-gen intelligent operations for sustainable client success.
Scalable global excellence: Our international network and efficient technological solutions deliver adaptable, reliable brilliance to leading brands in a diverse range of dynamic industries across the globe.

This recognition confirms Transcom's readiness to provide your brand with optimal performance, proven value, and a position on the frontier of next-generation customer experience.

Our position: an impact and cost leader.

Transcom's performance in the 2025 NelsonHall NEAT reflects our ability to deliver measurable results across the full CX value chain.

Throughout, the NEAT reveals that current and future clients stand to benefit particularly from our high-ranking efficiency and innovation across impact and costs.

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